Do you have a retail store where I can come to shop?

No, at this time we operate as an e-commerce business only.  For our LOCAL CUSTOMERS we offer FREE SHIPPING regardless of the size of your order.   See the Coupons page for more information

I have more than one Coupon Code but it won't let me enter them both.
We apologize for the inconvenience.  Our shopping cart system can only take one coupon at a time.  However, if you have more than one valid coupon to redeem, please enter the 2nd Coupon Code in the "Comments" section and we will credit you the amount of the discount after processing your order. A corrected invoice will be enclosed with your order. SEE Coupons page for other questions regarding Coupon redemption.

The Carousel Horse said they shipped my item, but I never got it in the mail.
Please wait a minimum of 2 weeks for orders sent to a US address, 6 weeks for international before action is taken.

I can´t wait two weeks, I need my item NOW!
If you cannot wait two weeks we will recharge you the full amount of the invoice and ship the item again. If you receive two shipments in the mail due to one being delayed and not lost, we will issue a full refund of the second payment less shipping upon return of the duplicate item(s). We will not pay for return shipping in either case. Please be advised the you are responsible for using proper packaging and purchasing insurance at the post office when returning an item to us. If the item is not received back or is received in non-resellable condition, we will not issue the refund. No exceptions.

You screwed up and sent my package to someone else!
We’re sorry if we messed up your address. Occasionally with our large volume we make this simple error. We will gladly resend your product if you contact us explaining what happened and to whom the order should have gone.

You sent me the wrong items, now what?
We will send out the correct product and arrange with you the return of the incorrect items.

The item you sent doesn't exactly match the description of the product on your website!

The description on our website is information provided by the manufacturer of the product. Occassionally the manufactuer may make slight changes to the product without updating their information. Unfortunately with the volume of products we deal with we cannot check every item against the manufacturer's description of that product during every incoming shipment. If you are unhappy with the product, please contact us for return authorization. We will issue a full refund, less return shipping charges.

Do you accept International Orders?
Yes, depending on the item (some countries have item restrictions). See the International Order page under Information for more details.

Sales Tax
We are required to charge sales tax on all orders shipped to addresses in Pennsylvania, US only. No tax will be charged on orders shipped outside the state of Pennsylvania, US.

Out of Stock
Occasionally we may run low on certain items due to hold-ups from our suppliers or miscalculations of our stock. Our website cannot always accurately reflect current inventory as it changes daily.  In this case we will notify you with an expected ship date.  Please note that the expected ship date is an estimate provided by the manufacturer and can be subject to change. It is in no way a guaranteed date for shipment.  If the date should change we will notify you as soon as we can. Your credit card will not be charged until the item ships. You can cancel at any time prior to the item being shipped.

I can´t find what I´m looking for?
First try using our Advanced Search feature located the homepage. If you still can´t find it. Please E-mail us.

I´m not sure if I want to fill out your forms, will you sell my information?
ABSOLUTELY NOT! We keep information on file only for our own use and will not be used by anyone else but The Carousel Horse, LLC for order updates.  All customers will be invited to join our email list; we are now using IContact which is a double opt-in system.  You are not actually subscribed to the list until you click the Confirm Subscription link in the email.  You can unsubscribe at any time.

I still have a question. Do you have a Customer Service telephone number?
If you have any questions not answered above, please email us at sales@carouselhorsetack.com. We work with customers all over the country, 24 hours a day – 7 days a week, therefore we prefer to communicate via e-mail.  When you contact us via e-mail, you will have an answer from a client services rep generally within two hours, certainly within the day. Depending on your question, we may involve the manufacturer, product specialist etc. so as to get the best response the first time. Further, by working with each customer online, we can refer back to messages and reduce errors, redundancy etc. Instead of speaking to a call center, you are communicating with riders that will respond with meaningful information.  If you need more immediate assistance you can always call us at 724-355-0040 Monday - Friday 9 am - 6 pm (Eastern).